WYW2U TERMS & CONDITIONS

Effective Date: 3 October 2026
Website: wyw2u.com
Business: WYW2U Automated Car Wash

These Terms & Conditions (“Terms”) govern your use of the WYW2U website, customer account, automated car-wash services, membership packages, wash packages, payment services and related services.

By accessing our website, creating an account, purchasing a package or using a WYW2U car-wash service, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. DEFINITIONS

In these Terms:

“WYW2U”, “we”, “us” or “our” means the operator of the WYW2U automated car-wash service.

“Customer”, “you” or “your” means any person who accesses the website, creates an account, purchases a product or membership, or uses our services.

“Membership” means any WYW2U membership package purchased through our website or approved sales channels.

“Wash Credit” means an individual car-wash entitlement included in a purchased package.

“Customer Account” means your account registered on the WYW2U website.

“QR Code” means the unique QR code associated with a customer’s account or membership and used for identification and/or redemption of services.

2. WEBSITE USE

You agree to use the WYW2U website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to another customer’s account.
• Copy, reproduce or commercially exploit WYW2U website content without permission.
• Attempt to interfere with, damage or bypass the website, payment system, QR system or membership system.
• Manipulate, duplicate or misuse QR codes, membership credits or wash entitlements.
• Use another person’s account or membership without authorization.
• Introduce malicious software, code or other harmful material into our systems.

We reserve the right to suspend or terminate accounts involved in suspected fraud, abuse or unauthorized use, subject to applicable law.

3. CUSTOMER ACCOUNTS

Certain WYW2U services may require you to create a customer account.

You are responsible for providing accurate information when creating your account.

You are responsible for keeping your login credentials secure and must not knowingly share your password or account access with unauthorized persons.

If you believe that your account has been accessed without authorization, you should contact WYW2U as soon as reasonably possible.

WYW2U may require verification of account ownership before making changes to an account or membership.

4. MEMBERSHIP PURCHASES

Membership packages are available through the WYW2U website and/or other authorized WYW2U channels.

Each membership package will have its own:

• Price;
• Number of washes or applicable usage allowance;
• Validity period, where applicable;
• Eligible vehicle limitations, where applicable;
• Other package-specific conditions.

The package conditions displayed at the time of purchase form part of the agreement between WYW2U and the customer.

Customers should review the package details carefully before completing payment.

5. MEMBERSHIP ACTIVATION

A membership becomes active after successful payment and successful creation or activation of the associated customer account/membership.

Where applicable, WYW2U may issue:

• A digital membership;
• A physical membership card;
• A unique customer number;
• A unique QR code.

Customers must ensure that the information provided during registration is correct.

WYW2U is not responsible for delays caused by incorrect customer information, failed payments or technical problems outside our reasonable control.

6. QR CODE AND MEMBERSHIP SECURITY

Each membership QR code is intended to identify the associated customer or membership.

Customers must not:

• Copy or duplicate a QR code for unauthorized use;
• Share a QR code for use by unauthorized persons;
• Attempt to alter or manipulate a QR code;
• Attempt to bypass the membership redemption system.

Where WYW2U reasonably believes that a QR code has been duplicated, compromised, fraudulently used or otherwise misused, we may temporarily suspend the affected QR code or membership while investigating the matter.

If your QR code or membership card is lost, stolen or compromised, you should contact WYW2U promptly.

7. WASH CREDITS

Where a package includes a fixed number of washes, each successful redemption will normally deduct one wash credit from the membership.

Wash credits:

• Are linked to the relevant customer account or membership;
• Cannot normally be converted into cash;
• Cannot normally be transferred to another customer unless WYW2U expressly approves the transfer;
• Cannot be duplicated or manually increased by the customer.

The customer’s account record is the primary record of membership usage.

If you believe a wash has been incorrectly deducted, please contact WYW2U promptly with the relevant transaction details.

8. MEMBERSHIP VALIDITY AND EXPIRY

Where a membership has a stated validity period, the membership and/or unused wash credits will expire at the end of the stated validity period unless otherwise stated by WYW2U.

Expired memberships or credits are not automatically extended because they were not fully used during the validity period.

WYW2U may offer extensions or special arrangements at its discretion, but such extensions are not guaranteed.

The validity period applicable to your membership will be shown during the purchase process or in your customer account.

9. MEMBERSHIP TRANSFERS

Memberships are intended for the customer and/or vehicles specified in the relevant package.

A membership may not be sold, transferred, rented or assigned to another person without WYW2U’s approval.

Where a membership permits multiple vehicles, only vehicles registered or otherwise permitted under that package may be used.

WYW2U reserves the right to request vehicle or membership verification where necessary.

10. VEHICLE ELIGIBILITY

Customers are responsible for ensuring that their vehicle is suitable for use with the WYW2U automated car-wash system.

Before entering the wash area, customers should:

• Follow all displayed instructions;
• Close windows and doors;
• Secure removable or loose external items;
• Fold or remove items where instructed;
• Follow any instructions regarding mirrors, antennas or other vehicle equipment;
• Ensure the vehicle is positioned correctly;
• Follow traffic, safety and machine instructions.

Vehicles with unusual modifications, loose exterior parts, damaged bodywork, unsecured accessories or other characteristics that may create a safety risk may be refused service.

11. VEHICLE CONDITION AND PRE-EXISTING DAMAGE

Customers are responsible for ensuring that their vehicle is in an appropriate condition before entering the automated wash.

Customers should inform WYW2U of any existing damage or unusual condition before using the service where reasonably possible.

This may include:

• Loose body panels;
• Damaged bumpers;
• Loose trim;
• Damaged mirrors;
• Loose accessories;
• Existing scratches or dents;
• Non-standard modifications;
• Other components that may be affected by an automated washing process.

WYW2U will not be responsible for pre-existing damage that is unrelated to the operation of our service.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable Malaysian law.

12. AUTOMATED MACHINE OPERATION

WYW2U uses automated equipment to provide car-wash services.

Customers must follow all machine instructions, warning signs and safety instructions.

Customers must not:

• Exit the vehicle unless instructed;
• Touch or interfere with the machinery;
• Enter restricted areas;
• Attempt to stop, modify or interfere with the equipment;
• Drive through the wash system contrary to instructions;
• Use the facility in a dangerous manner.

WYW2U may temporarily stop the service if the machine detects a safety issue, equipment fault or other condition requiring intervention.

13. MACHINE DOWNTIME AND MAINTENANCE

WYW2U may temporarily suspend or restrict services for:

• Scheduled maintenance;
• Emergency repairs;
• Equipment failure;
• Cleaning;
• Safety inspections;
• Power or water interruption;
• Internet or system problems;
• Severe weather;
• Government requirements;
• Other circumstances outside our reasonable control.

Where reasonably practicable, WYW2U may provide notice of planned service interruptions.

If a paid service cannot be provided because of a WYW2U system failure, WYW2U may provide an appropriate remedy, which may include restoring the relevant wash credit or providing another reasonable solution.

14. WEATHER AND ENVIRONMENTAL CONDITIONS

Automated car-wash operations may be affected by severe weather or environmental conditions.

WYW2U may temporarily suspend operations where continuing operation could create a safety risk or potentially damage equipment or vehicles.

15. PRICES

All prices displayed on the WYW2U website are in Malaysian Ringgit (RM) unless otherwise stated.

Prices may change from time to time.

The price displayed at checkout before payment is the applicable purchase price for that transaction, subject to correction of obvious errors.

Promotional prices may be subject to additional conditions, including limited quantities, specified validity periods or promotional periods.

16. PAYMENT

Payments must be successfully completed through the payment methods made available by WYW2U.

An order or membership is not considered successfully purchased until payment has been confirmed.

WYW2U is not responsible for payment failures caused by a customer’s bank, payment provider, card issuer, internet connection or other third-party service.

17. REFUNDS AND CANCELLATIONS

Because membership packages provide digital and/or service entitlements, cancellation and refund requests may be subject to the specific conditions applicable to the purchased package.

Where a refund is requested, WYW2U may consider:

• Whether the membership has been used;
• The number of wash credits already redeemed;
• The reason for the refund;
• Payment-provider restrictions;
• Any applicable promotional conditions;
• Applicable Malaysian consumer law.

Nothing in these Terms is intended to remove or restrict any statutory consumer rights that cannot lawfully be excluded.

Where WYW2U agrees to issue a refund, the refund will normally be made through the original payment method where reasonably possible.

18. PROMOTIONS

Promotional offers may have additional terms.

Unless expressly stated otherwise:

• Promotions cannot be exchanged for cash;
• Promotions cannot be combined with other promotions;
• Promotional memberships may have different validity periods;
• Promotional quantities may be limited;
• WYW2U may end a promotion after the stated promotional period.

The specific terms displayed with a promotion will apply to that promotion.

19. DIGITAL MEMBERSHIP CARDS

Where WYW2U provides a digital membership card, the card is provided for identification and membership purposes.

A membership card does not itself create additional wash credits beyond those recorded in the customer’s account.

WYW2U may replace a membership card or QR code where necessary for security, technical or operational reasons.

20. PHYSICAL MEMBERSHIP CARDS

Where a physical membership card is provided:

• The card remains associated with the relevant membership;
• Customers must take reasonable care of the card;
• Lost or damaged cards may require replacement;
• WYW2U may verify the customer’s identity before replacing a card.

Replacement fees, if any, will be communicated before the replacement is provided.

21. WEBSITE CONTENT

WYW2U makes reasonable efforts to ensure that information on the website is accurate and up to date.

However, information may occasionally contain errors, omissions or technical inaccuracies.

WYW2U reserves the right to correct errors and update website information where appropriate.

Images of vehicles, memberships, cards, facilities and services may be illustrative and may not always represent the exact appearance of the service or product supplied.

22. THIRD-PARTY SERVICES

The WYW2U website may use third-party services, including payment providers, hosting providers, email services, analytics services, QR-code technology and other technology providers.

Those services may have their own terms and privacy policies.

WYW2U is not responsible for failures caused solely by third-party systems that are outside WYW2U’s reasonable control.

23. PERSONAL DATA AND PRIVACY

WYW2U may collect and process personal information required to provide our services.

This may include information such as:

• Name;
• Email address;
• Telephone number;
• Vehicle information;
• Vehicle registration number;
• Membership information;
• Payment-related information;
• Account information;
• QR-code and transaction information;
• Technical information relating to website usage.

Personal data will be processed in accordance with applicable Malaysian data-protection requirements.

Malaysia’s Personal Data Protection Act 2010 (Act 709) regulates the processing of personal data in commercial transactions, and the legislation has been amended in recent years.

Please refer to the WYW2U Privacy Policy / Personal Data Protection Notice for details regarding the collection, use, storage, disclosure and protection of personal information.

24. CUSTOMER RESPONSIBILITY

Customers are responsible for:

• Providing accurate registration information;
• Maintaining account security;
• Following car-wash instructions;
• Following safety instructions;
• Using memberships honestly;
• Ensuring their vehicle is suitable for the service;
• Checking membership validity;
• Reporting suspected account or QR-code misuse promptly.

25. PROHIBITED ACTIVITIES

Customers must not use WYW2U services for fraudulent, abusive or unlawful purposes.

WYW2U may suspend or terminate access where there is reasonable evidence of:

• Fraud;
• Payment abuse;
• Membership manipulation;
• QR-code duplication;
• Unauthorized account access;
• Abuse of promotional offers;
• Damage to WYW2U equipment;
• Threatening or abusive conduct;
• Other unlawful or materially abusive conduct.

Any action taken will be subject to applicable law.

26. LIMITATION OF LIABILITY

To the extent permitted by applicable law, WYW2U will not be liable for loss or damage resulting from:

• Customer failure to follow safety or machine instructions;
• Pre-existing vehicle damage;
• Loose, unsecured or improperly installed vehicle accessories;
• Customer misuse of the facility;
• Unauthorized use of a customer’s account;
• Events outside WYW2U’s reasonable control;
• Third-party payment or technology failures.

Nothing in these Terms excludes, restricts or modifies any liability or consumer right that cannot lawfully be excluded, restricted or modified under Malaysian law.

27. FORCE MAJEURE

WYW2U will not be responsible for delays or interruptions caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters;
• Floods;
• Severe weather;
• Fire;
• Power outages;
• Internet or telecommunications failures;
• Government actions;
• Equipment supply disruptions;
• Strikes or industrial disputes;
• Public emergencies;
• Other events beyond reasonable control.

Where possible, WYW2U will take reasonable steps to restore affected services.

28. INTELLECTUAL PROPERTY

All WYW2U branding, logos, designs, graphics, text, photographs, website content and other materials are owned by or licensed to WYW2U unless otherwise stated.

You may not reproduce, modify, distribute, sell or commercially exploit WYW2U materials without prior written permission.

29. CHANGES TO THESE TERMS

WYW2U may update these Terms from time to time to reflect changes to our services, technology, business operations or applicable legal requirements.

The updated Terms will be published on the website.

For existing memberships, changes will not be applied in a way that unlawfully removes rights that have already accrued to the customer.

Where a material change affects an existing membership, WYW2U will provide notice where reasonably appropriate.

30. GOVERNING LAW

These Terms are governed by the laws of Malaysia.

Any dispute arising in connection with these Terms or the use of WYW2U services will be subject to the applicable laws and jurisdiction of Malaysia, subject to any mandatory rights or dispute-resolution mechanisms available to consumers under Malaysian law.

31. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to apply.

32. ENTIRE AGREEMENT

These Terms, together with the applicable membership/package conditions, Privacy Policy, payment terms and other policies expressly incorporated into the WYW2U website, form the agreement governing your use of WYW2U services.

If a specific promotion or membership package contains terms that expressly differ from these Terms, the specific terms of that promotion or package will apply to the extent of the inconsistency.

33. CONTACT US

If you have questions about these Terms, your membership, payments, wash credits or WYW2U services, please contact WYW2U through the contact details provided on our website.

Website: wyw2u.com

WYW2U – Automated Car Wash

Last Updated: 3 October 2026